Privacy Policy

1. Introduction

Damai Niaga ("we", "us", "our") is committed to protecting the personal data of everyone who contacts us, uses our website, or engages our consulting services. This Privacy Policy explains what data we collect, why we collect it, how we use it, and what rights you have in relation to it.

This policy applies to data collected through our website at damainiag.sbs and through direct client engagements. It is governed by the Malaysian Personal Data Protection Act 2010 (PDPA). If you have questions, contact us at [email protected].

2. Data We Collect

We collect personal data in the following ways:

2.1 Data you provide directly

• Name, email address, and phone number submitted via our contact form
• Business details shared during consulting engagements (financial records, business descriptions)
• Any correspondence with us by email, phone, or in person

2.2 Data collected automatically

• Basic website usage information via cookies (see Section 5 and our Cookie Policy)
• Browser type, device type, and general location (country level only)

2.3 Legal basis for processing (PDPA 2010)

• Consent — for website cookies and marketing communications
• Contract performance — to deliver consulting services you have engaged us for
• Legitimate interest — to improve our services and respond to enquiries

2.4 Retention periods

Enquiry data is retained for 12 months. Client engagement records are retained for 7 years in accordance with Malaysian commercial record-keeping requirements. You may request deletion at any time — see Section 6.

3. How We Use Your Data

• To respond to your enquiry or request for information
• To deliver and manage consulting engagements you have entered into
• To send engagement-related documents, session notes, and recommendations
• To improve our website and services based on aggregate usage patterns
• To comply with legal and regulatory obligations under Malaysian law

We do not sell, rent, or trade your personal data. We do not send unsolicited marketing communications. If we ever wish to send newsletters or updates, we will ask for your explicit consent first.

4. Data Protection Measures

• All digital files containing personal data are stored on password-protected, encrypted systems
• Access to client data is restricted to the consultant(s) assigned to that engagement
• Physical documents are stored in a locked office space in Seremban
• In the event of a data breach, affected individuals will be notified within a reasonable timeframe and in accordance with PDPA requirements
• We review our data practices at least annually

5. Cookies

Our website uses cookies to remember your preferences and understand how visitors use the site. We use essential cookies (required for the site to function) and optional analytics cookies (only with your consent).

For full details, including how to manage your preferences, please see our Cookie Policy.

6. Your Rights

Under the Malaysian PDPA 2010, you have the right to:

• Access — request a copy of the personal data we hold about you
• Correction — request correction of inaccurate or incomplete data
• Withdrawal of consent — withdraw consent for data processing at any time
• Erasure — request deletion of your data, subject to legal retention obligations
• Objection — object to certain uses of your data

To exercise any of these rights, contact us at [email protected]. We will respond within 21 days. If you are not satisfied with our response, you may contact the Department of Personal Data Protection Malaysia (JPDP) at pdp.gov.my.

7. Third-Party Links

Our website may contain links to external websites. We are not responsible for the privacy practices of those sites. We encourage you to review the privacy policy of any external site you visit.

8. Children's Privacy

Our services are intended for adults aged 18 and over. We do not knowingly collect personal data from individuals under the age of 18. If you believe a minor has submitted data to us, please contact us and we will remove it promptly.

9. Policy Updates

We may update this policy from time to time. Material changes will be noted at the top of this page with the updated date. Continued use of our website or services after an update constitutes acceptance of the revised policy.

10. Contact

For all data-related enquiries:

Damai Niaga
No. 19, Jalan Dato Bandar Tunggal, 70000 Seremban, Negeri Sembilan
Email: [email protected]
Phone: +60 6-764 2081